All of our merchandise is shipped with Fedex 2 Day Air, insured with signature required so rest assured your jewelry will arrive safe and on time. Overnight shipping is available for most items.
If you would like to expedite your order, please call us at 888-485-1061 to discuss options.
Jewelry Purchased from Frost NYC comes with a lifetime warranty. We will fix your jewelry free of charge for as long as you own your item. If we cannot fix it, we will send you a replacement free of charge.*
Watches purchased from Frost NYC are backed by a 5 year warranty, the most in the industry. So rest assured, your watch will stand the test of time.*
*Certain restrictions apply
Frost NYC is the only company in the industry that will give you the same amount that you paid towards an upgrade. Never lose money on jewelry ever again.
All of our jewelry is handmade in Italy so you know that you are getting a quality product that will last
1. Is it safe to order online at FrostNYC?
All orders on Frost NYC is secured with a corporate level SSL Certificate, which guarantees secure transactions.
2. Is your jewelry and diamonds certified?
Yes, all orders over $500 will be provided with an appraisal upon request which can also be used to obtain insurance from an insurance company.
3. Are all watches you sell authentic?
Absolutely, we only sell authentic watches which are always accompanied by a AGI laboratory report for your piece of mind.
4. What payment methods do you offer?
We accept all major credit cards, PayPal, Amazon Pay, as well as financing with our partners Affirm, Acima, Progressive & PayTomorrow
5. How long does it take to receive my order?
Most orders are delivered within 5 business days. If you need your order faster, we offer 2-DAY AIR and OVERNIGHT options. Please note custom made items will take longer. A
For your security, all orders are shipped with tracking and orders over $500 require signature at delivery
FROST NYC PROMISE
Lifetime Warranty
Jewelry Purchased from Frost NYC comes with a lifetime warranty. We will fix your jewelry free of charge for as long as you own your item. If we cannot fix it, we will send you a replacement free of charge
(Must be normal wear)
Lifetime Upgrade
Frost NYC will take your jewelry back at full purchase price in the future for another higher priced item in our store. Never lose money on jewelry ever again
Quality Made
All of our jewelry is handmade in Italy so you know that you are getting a quality product that will last